Mountain View Health Services
Medicare withholds the star rating from every home in its Special Focus Facility program. This rating is not missing. It is withheld.
Staffing
Where the benchmark comes from
Staffing is the measure most closely linked to how residents do, and the one families almost never see. How much nursing care a resident needs depends on how sick they are, so we compare this home against the level its own residents are expected to need. The marker on the first two bars shows that level. It is a research benchmark, not a legal limit. The hours shown are the hours the home filed with Medicare, before any adjustment for how sick its residents are.
Medicare attached a note to this home’s staffing figure, numbered 18. Medicare does not publish what its staffing note numbers mean, so we cannot tell you why it is there, only that it is. Treat the hours above, and the gap we work out from them, with that in mind.
What inspectors found
Inspectors visit every nursing home and write up what they find. This home has 101 findings on record going back to 2022, 37 of them after someone filed a complaint. Of the 101, 52 are from the last three years.
The 22 serious findings here
Infection control
The home did not follow proper practices to stop infections from spreading.
The home fixed this on February 20, 2026.
Medicare’s wording
Federal tag F880Provide and implement an infection prevention and control program.
Moved to an unsuitable place
The home moved a resident to a place that could not meet their care needs.
The home fixed this on December 29, 2025.
Medicare’s wording
Federal tag F627Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of care
A resident did not get treatment and care that followed their orders, their own preferences and their goals.
The home fixed this on October 11, 2024.
Medicare’s wording
Federal tag F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Accidents and supervision
The home did not keep the building free of hazards, or did not supervise a resident closely enough to prevent an accident.
The home fixed this on October 11, 2024.
Medicare’s wording
Federal tag F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition
A resident did not get enough food or fluids to stay healthy.
The home fixed this on October 11, 2024.
Medicare’s wording
Federal tag F692Provide enough food/fluids to maintain a resident's health.
No quality checks
The home did not run the required program for finding and fixing its own problems.
The home fixed this on October 11, 2024.
Medicare’s wording
Federal tag F867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Pain
A resident’s pain was not properly treated.
The home fixed this on October 11, 2024.
Medicare’s wording
Federal tag F697Provide safe, appropriate pain management for a resident who requires such services.
No approved X-ray service
The home did not provide X-ray and other test services, or arrange them with an approved outside provider.
The home fixed this on October 11, 2024.
Medicare’s wording
Federal tag F776Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Not enough staff
The home did not have enough nursing staff to care for its residents.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Medication errors
The home did not keep a resident free of a significant medication error.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F760Ensure that residents are free from significant medication errors.
Poorly run
The home was not managed in a way that let it provide proper care.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F835Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Outside services not arranged
The home did not hire a qualified person for a service residents needed, or arrange it from outside.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F840Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
No quality checks
The home did not run the required program for finding and fixing its own problems.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality meetings not held
The home did not run the required meetings on care quality, or did not act on problems found.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F868Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Pain
A resident’s pain was not properly treated.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F697Provide safe, appropriate pain management for a resident who requires such services.
Involuntary seclusion
A resident was kept away from other residents, kept out of their own room, or confined to their room, against their will.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F603Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Late reporting
The home did not report a suspected incident within the time the law requires.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Failure to investigate
The home did not properly look into a reported incident.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F610Respond appropriately to all alleged violations.
Quality of care
A resident did not get treatment and care that followed their orders, their own preferences and their goals.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition
A resident did not get enough food or fluids to stay healthy.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F692Provide enough food/fluids to maintain a resident's health.
Feeding tube rules broken
The home used a feeding tube without a medical reason, or did not care for the tube properly.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident not protected from abuse or neglect
The home did not protect a resident from abuse or neglect by anyone.
The home fixed this on December 30, 2022.
Medicare’s wording
Federal tag F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Everything on record
94 of the 97 nursing homes in Utah have fewer findings of harm or immediate jeopardy on record than this one.
Medicare has blocked payment for new admissions at this home 2 times, for 14 days in total. The most recent block lasted 9 days and started February 11, 2026.
What these levels mean
JImmediate jeopardy The most serious finding there is. Medicare’s words: noncompliance that has caused, or is likely to cause, serious injury, harm, impairment, or death. About 2 in every 100 findings nationally.
GActual harm A resident was really hurt, not just put at risk. About 3 in every 100 findings.
The letter is Medicare’s own code for how many residents were involved. Immediate jeopardy covers J, K and L. Actual harm covers G, H and I. The later the letter, the more residents were affected.
The plain-English line under each finding describes the rule the inspector cited. It is not an account of what happened. Medicare’s own wording of the rule is printed with it, and the full inspection report is the record of the incident.
This home has 2 findings under three federal tags that are counted together, and they do not all mean abuse: F600 is abuse or neglect, F602 is the wrongful use of a resident’s belongings or money, and F603 is involuntary seclusion. Medicare also publishes a separate abuse warning icon, which is narrower and time-limited, and this home does not currently carry it.
What you can do
Numbers only go so far. These are two things most families do not know they can do.
Ask for today’s staffing sheet
Every nursing home must post how many nurses are working each shift, keep 18 months of it, and show it to you on request. Ask for today’s, then last Saturday’s. Weekends are when staffing thins out.
Call the ombudsman before you decide
Every state has a free, confidential long-term care ombudsman. You can ask how many complaints a specific home has had and what they were about. You can find your state’s office through its department of aging.
Where this comes from
Inspection findings, staffing hours, fines and star ratings on this page are published by the Centers for Medicare & Medicaid Services, a federal agency, and are current as of August 1, 2026. We reload after each monthly release, and the footer of every page shows both the release date and the date we loaded it. The federal ID for this home is 465086.
What these numbers do not say
Fines can be appealed and reduced. The amount shown is what CMS had recorded as of this release. Medicare’s penalties file covers a rolling window of the last few years rather than a home’s whole history, so this is what Medicare publishes today and not everything this home has ever been fined. The year beside the figure above is the earliest fine Medicare still lists for it.
The level of care residents here are expected to need, and the gap, are not Medicare figures. We work them out from this home’s own Medicare case-mix score using the published CASE formula (Harrington and others, Journal of the American Geriatrics Society, 2025). It is a research benchmark, not a legal limit.
Inspection findings are recorded by state inspectors on behalf of Medicare. Staffing hours come from payroll records the home files with Medicare, and Medicare audits a sample of them. Star ratings partly reflect quality measures the home reports about itself, which is why we show inspections and staffing separately rather than only the star.