Deschutes County

Regency Redmond Rehabilitation and Nursing Center

Medicare rating
5 out of 5
2
findings of actual harm to a resident

Medicare’s overall rating for this home. The inspection part of it is graded on a curve against other Oregon homes, so a star here does not mean what it means in another state.

3025 SW Reservoir Drive, Redmond, OR 97756 · (541) 548-5066
50 beds · about 35 residents on a typical day · for-profit limited liability company

Staffing

All nursing staff, per resident, per day
5 hours 43 minutes

Residents here are expected to need about 5 hours 12 minutes, given how sick they are. This home reports 10% more. The average Oregon home reports 5 hours 2 minutes.

Registered nurses only
1 hour 29 minutes

Registered nurses have the most training of the nursing staff on a shift. Residents here are expected to need about 1 hour 18 minutes of their time. This home reports 13% more.

Nursing staff who left in the past year
56%

About half of the nursing staff left within a year. High turnover means the people caring for your family member keep changing. The average Oregon home reports 47%.

Where the benchmark comes from

Staffing is the measure most closely linked to how residents do, and the one families almost never see. How much nursing care a resident needs depends on how sick they are, so we compare this home against the level its own residents are expected to need. The marker on the first two bars shows that level. It is a research benchmark, not a legal limit. The hours shown are the hours the home filed with Medicare, before any adjustment for how sick its residents are.

What inspectors found

Inspectors visit every nursing home and write up what they find. This home has 30 findings on record going back to 2023, 3 of them after someone filed a complaint. Of the 30, 18 are from the last three years.

The 2 serious findings here

Actual harm April 7, 2023

Care below professional standards

The care the home gave did not meet the standards that trained health workers are expected to follow.

The home fixed this on May 19, 2023.

Medicare’s wording

Federal tag F658Ensure services provided by the nursing facility meet professional standards of quality.

Actual harm April 7, 2023

Medication errors

The home did not keep a resident free of a significant medication error.

The home fixed this on May 19, 2023.

Medicare’s wording

Federal tag F760Ensure that residents are free from significant medication errors.

Everything on record

Immediate jeopardy 0 Has caused, or was likely to cause, serious injury, harm, impairment or death
Actual harm 2 A resident was hurt
Potential for harm 28 Could have caused harm. No one was hurt. The most common kind.

75 of the 128 nursing homes in Oregon have fewer findings of harm or immediate jeopardy on record than this one.

What these levels mean

Immediate jeopardy The most serious finding there is. Medicare’s words: noncompliance that has caused, or is likely to cause, serious injury, harm, impairment, or death. About 2 in every 100 findings nationally.

Actual harm A resident was really hurt, not just put at risk. About 3 in every 100 findings.

The letter is Medicare’s own code for how many residents were involved. Immediate jeopardy covers J, K and L. Actual harm covers G, H and I. The later the letter, the more residents were affected.

The plain-English line under each finding describes the rule the inspector cited. It is not an account of what happened. Medicare’s own wording of the rule is printed with it, and the full inspection report is the record of the incident.

What you can do

Numbers only go so far. These are two things most families do not know they can do.

Ask for today’s staffing sheet

Every nursing home must post how many nurses are working each shift, keep 18 months of it, and show it to you on request. Ask for today’s, then last Saturday’s. Weekends are when staffing thins out.

Call the ombudsman before you decide

Every state has a free, confidential long-term care ombudsman. You can ask how many complaints a specific home has had and what they were about. You can find your state’s office through its department of aging.

Where this comes from

Inspection findings, staffing hours, fines and star ratings on this page are published by the Centers for Medicare & Medicaid Services, a federal agency, and are current as of August 1, 2026. We reload after each monthly release, and the footer of every page shows both the release date and the date we loaded it. The federal ID for this home is 385230.

What these numbers do not say

The level of care residents here are expected to need, and the gap, are not Medicare figures. We work them out from this home’s own Medicare case-mix score using the published CASE formula (Harrington and others, Journal of the American Geriatrics Society, 2025). It is a research benchmark, not a legal limit.

Inspection findings are recorded by state inspectors on behalf of Medicare. Staffing hours come from payroll records the home files with Medicare, and Medicare audits a sample of them. Star ratings partly reflect quality measures the home reports about itself, which is why we show inspections and staffing separately rather than only the star.