Waterview Heights Rehabilitation and Nursing Cente
Medicare withholds the star rating from every home in its Special Focus Facility program. This rating is not missing. It is withheld.
Staffing
Where the benchmark comes from
Staffing is the measure most closely linked to how residents do, and the one families almost never see. How much nursing care a resident needs depends on how sick they are, so we compare this home against the level its own residents are expected to need. The marker on the first two bars shows that level. It is a research benchmark, not a legal limit. The hours shown are the hours the home filed with Medicare, before any adjustment for how sick its residents are.
Medicare attached a note to this home’s staffing figure, numbered 18. Medicare does not publish what its staffing note numbers mean, so we cannot tell you why it is there, only that it is. Treat the hours above, and the gap we work out from them, with that in mind.
What inspectors found
Inspectors visit every nursing home and write up what they find. This home has 86 findings on record going back to 2024, 26 of them after someone filed a complaint.
The 24 serious findings here
Rules on taking own medication
The home did not follow the rules for deciding whether a resident could safely take their own medication.
The home fixed this on April 22, 2026.
Medicare’s wording
Federal tag F554Allow residents to self-administer drugs if determined clinically appropriate.
Quality of care
A resident did not get treatment and care that followed their orders, their own preferences and their goals.
The home fixed this on February 20, 2026.
Medicare’s wording
Federal tag F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Accidents and supervision
The home did not keep the building free of hazards, or did not supervise a resident closely enough to prevent an accident.
The home fixed this on February 20, 2026.
Medicare’s wording
Federal tag F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Outside services not arranged
The home did not hire a qualified person for a service residents needed, or arrange it from outside.
The home fixed this on February 20, 2026.
Medicare’s wording
Federal tag F840Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Bedsores
The home did not prevent or properly treat pressure sores.
The home fixed this on February 20, 2026.
Medicare’s wording
Federal tag F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Poor quality of life
The home did not provide the care and services residents needed to live as well as they could.
The home fixed this on February 20, 2026.
Medicare’s wording
Federal tag F675Honor each resident's preferences, choices, values and beliefs.
Nutrition
A resident did not get enough food or fluids to stay healthy.
The home fixed this on April 22, 2026.
Medicare’s wording
Federal tag F692Provide enough food/fluids to maintain a resident's health.
No help eating or washing
The home did not give a resident who could not manage alone the help they needed with everyday care such as eating, washing, grooming and mouth care.
The home fixed this on April 22, 2026.
Medicare’s wording
Federal tag F677Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection control
The home did not follow proper practices to stop infections from spreading.
The home had already fixed this before inspectors arrived.
Medicare’s wording
Federal tag F880Provide and implement an infection prevention and control program.
Resident not protected from abuse or neglect
The home did not protect a resident from abuse or neglect by anyone.
The home fixed this on June 30, 2025.
Medicare’s wording
Federal tag F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Poor quality of life
The home did not provide the care and services residents needed to live as well as they could.
The home fixed this on June 30, 2025.
Medicare’s wording
Federal tag F675Honor each resident's preferences, choices, values and beliefs.
Quality of care
A resident did not get treatment and care that followed their orders, their own preferences and their goals.
The home fixed this on August 4, 2025.
Medicare’s wording
Federal tag F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Bedsores
The home did not prevent or properly treat pressure sores.
The home fixed this on June 30, 2025.
Medicare’s wording
Federal tag F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Accidents and supervision
The home did not keep the building free of hazards, or did not supervise a resident closely enough to prevent an accident.
The home fixed this on June 30, 2025.
Medicare’s wording
Federal tag F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Not enough staff
The home did not have enough nursing staff to care for its residents.
The home fixed this on June 30, 2025.
Medicare’s wording
Federal tag F725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Medication errors
The home did not keep a resident free of a significant medication error.
The home fixed this on June 30, 2025.
Medicare’s wording
Federal tag F760Ensure that residents are free from significant medication errors.
Not enough staff
The home did not have enough nursing staff to care for its residents.
The home fixed this on November 15, 2024.
Medicare’s wording
Federal tag F725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident not protected from abuse or neglect
The home did not protect a resident from abuse or neglect by anyone.
The home fixed this on November 15, 2024.
Medicare’s wording
Federal tag F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Medication errors
The home did not keep a resident free of a significant medication error.
The home fixed this on January 13, 2025.
Medicare’s wording
Federal tag F760Ensure that residents are free from significant medication errors.
Rights not honored
The home did not honor a resident’s rights, such as making their own choices or contacting people outside the home.
The home fixed this on November 15, 2024.
This home is challenging this finding through Medicare’s informal dispute resolution process. The finding stands on the record unless that challenge succeeds.
Medicare’s wording
Federal tag F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Medicines not locked or labeled
The home did not label medications properly, or did not keep them locked away as required.
The home fixed this on November 15, 2024.
Medicare’s wording
Federal tag F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Leadership duties not met
The home did not have a governing body setting the rules for running it, or did not appoint a properly licensed administrator.
The home fixed this on November 15, 2024.
Medicare’s wording
Federal tag F837Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Bedsores
The home did not prevent or properly treat pressure sores.
The home fixed this on January 13, 2025.
This home is challenging this finding through Medicare’s informal dispute resolution process. The finding stands on the record unless that challenge succeeds.
Medicare’s wording
Federal tag F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.
No help eating or washing
The home did not give a resident who could not manage alone the help they needed with everyday care such as eating, washing, grooming and mouth care.
The home fixed this on November 15, 2024.
Medicare’s wording
Federal tag F677Provide care and assistance to perform activities of daily living for any resident who is unable.
Everything on record
592 of the 593 nursing homes in New York have fewer findings of harm or immediate jeopardy on record than this one.
Medicare also blocked payment for new admissions at this home for 102 days, starting February 14, 2026.
What these levels mean
JImmediate jeopardy The most serious finding there is. Medicare’s words: noncompliance that has caused, or is likely to cause, serious injury, harm, impairment, or death. About 2 in every 100 findings nationally.
GActual harm A resident was really hurt, not just put at risk. About 3 in every 100 findings.
The letter is Medicare’s own code for how many residents were involved. Immediate jeopardy covers J, K and L. Actual harm covers G, H and I. The later the letter, the more residents were affected.
The plain-English line under each finding describes the rule the inspector cited. It is not an account of what happened. Medicare’s own wording of the rule is printed with it, and the full inspection report is the record of the incident.
This home has 2 findings under three federal tags that are counted together, and they do not all mean abuse: F600 is abuse or neglect, F602 is the wrongful use of a resident’s belongings or money, and F603 is involuntary seclusion. Medicare also publishes a separate abuse warning icon, which is narrower and time-limited, and this home does not currently carry it.
What you can do
Numbers only go so far. These are two things most families do not know they can do.
Ask for today’s staffing sheet
Every nursing home must post how many nurses are working each shift, keep 18 months of it, and show it to you on request. Ask for today’s, then last Saturday’s. Weekends are when staffing thins out.
Call the ombudsman before you decide
Every state has a free, confidential long-term care ombudsman. You can ask how many complaints a specific home has had and what they were about. You can find your state’s office through its department of aging.
Where this comes from
Inspection findings, staffing hours, fines and star ratings on this page are published by the Centers for Medicare & Medicaid Services, a federal agency, and are current as of August 1, 2026. We reload after each monthly release, and the footer of every page shows both the release date and the date we loaded it. The federal ID for this home is 335082.
Medicare’s provider file allows 50 characters for a home’s name, and this one reaches that limit, so the name above may be cut short of the full legal name.
What these numbers do not say
Fines can be appealed and reduced. The amount shown is what CMS had recorded as of this release. Medicare’s penalties file covers a rolling window of the last few years rather than a home’s whole history, so this is what Medicare publishes today and not everything this home has ever been fined. The year beside the figure above is the earliest fine Medicare still lists for it.
The level of care residents here are expected to need, and the gap, are not Medicare figures. We work them out from this home’s own Medicare case-mix score using the published CASE formula (Harrington and others, Journal of the American Geriatrics Society, 2025). It is a research benchmark, not a legal limit.
Inspection findings are recorded by state inspectors on behalf of Medicare. Staffing hours come from payroll records the home files with Medicare, and Medicare audits a sample of them. Star ratings partly reflect quality measures the home reports about itself, which is why we show inspections and staffing separately rather than only the star.