El Paso County

Falcon Heights Rehabilitation and Nursing LLC

Carries Medicare’s abuse warning icon
Medicare rating
2 out of 5
1
finding of immediate jeopardy, the most serious kind
41%
less nursing care than its residents are expected to need, against a research benchmark
$6,146
in federal fines recorded since 2024

Medicare’s overall rating for this home. The inspection part of it is graded on a curve against other Colorado homes, so a star here does not mean what it means in another state.

1795 Monterey Rd, Colorado Springs, CO 80910 · (719) 471-7850
107 beds · about 89 residents on a typical day · for-profit corporation

Staffing

All nursing staff, per resident, per day
3 hours 3 minutes

Residents here are expected to need about 5 hours 10 minutes, given how sick they are. This home reports 41% less. The average Colorado home reports 3 hours 43 minutes.

Registered nurses only
31 minutes

Registered nurses have the most training of the nursing staff on a shift. Residents here are expected to need about 1 hour 18 minutes of their time. This home reports 60% less.

Nursing staff who left in the past year
48%

About half of the nursing staff left within a year. High turnover means the people caring for your family member keep changing. The average Colorado home reports 47%.

Where the benchmark comes from

Staffing is the measure most closely linked to how residents do, and the one families almost never see. How much nursing care a resident needs depends on how sick they are, so we compare this home against the level its own residents are expected to need. The marker on the first two bars shows that level. It is a research benchmark, not a legal limit. The hours shown are the hours the home filed with Medicare, before any adjustment for how sick its residents are.

What inspectors found

Inspectors visit every nursing home and write up what they find. This home has 36 findings on record going back to 2021, 7 of them after someone filed a complaint. Of the 36, 20 are from the last three years.

The 4 serious findings here

Actual harm July 31, 2024

Rights not honored

The home did not honor a resident’s rights, such as making their own choices or contacting people outside the home.

The home fixed this on August 28, 2024.

Medicare’s wording

Federal tag F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Actual harm November 18, 2021

Bedsores

The home did not prevent or properly treat pressure sores.

The home fixed this on December 18, 2021.

Medicare’s wording

Federal tag F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Actual harm November 18, 2021

Pain

A resident’s pain was not properly treated.

The home fixed this on December 18, 2021.

Medicare’s wording

Federal tag F697Provide safe, appropriate pain management for a resident who requires such services.

Immediate jeopardy November 18, 2021

COVID-19 testing missed

The home did not test residents and staff for COVID-19 as required.

CMS withdrew this requirement in August 2023. This finding reflects the rule that was in force on the inspection date.

The home fixed this on December 18, 2021.

Medicare’s wording

Federal tag F886Perform COVID19 testing on residents and staff.

Everything on record

Immediate jeopardy 1 Has caused, or was likely to cause, serious injury, harm, impairment or death
Actual harm 3 A resident was hurt
Potential for harm 32 Could have caused harm. No one was hurt. The most common kind.

156 of the 210 nursing homes in Colorado have fewer findings of harm or immediate jeopardy on record than this one.

What these levels mean

Immediate jeopardy The most serious finding there is. Medicare’s words: noncompliance that has caused, or is likely to cause, serious injury, harm, impairment, or death. About 2 in every 100 findings nationally.

Actual harm A resident was really hurt, not just put at risk. About 3 in every 100 findings.

The letter is Medicare’s own code for how many residents were involved. Immediate jeopardy covers J, K and L. Actual harm covers G, H and I. The later the letter, the more residents were affected.

The plain-English line under each finding describes the rule the inspector cited. It is not an account of what happened. Medicare’s own wording of the rule is printed with it, and the full inspection report is the record of the incident.

This home has 4 findings under three federal tags that are counted together, and they do not all mean abuse: F600 is abuse or neglect, F602 is the wrongful use of a resident’s belongings or money, and F603 is involuntary seclusion. Medicare also publishes a separate abuse warning icon, which is narrower and time-limited, and this home also carries it.

What you can do

Numbers only go so far. These are two things most families do not know they can do.

Ask for today’s staffing sheet

Every nursing home must post how many nurses are working each shift, keep 18 months of it, and show it to you on request. Ask for today’s, then last Saturday’s. Weekends are when staffing thins out.

Call the ombudsman before you decide

Every state has a free, confidential long-term care ombudsman. You can ask how many complaints a specific home has had and what they were about. You can find your state’s office through its department of aging.

Where this comes from

Inspection findings, staffing hours, fines and star ratings on this page are published by the Centers for Medicare & Medicaid Services, a federal agency, and are current as of August 1, 2026. We reload after each monthly release, and the footer of every page shows both the release date and the date we loaded it. The federal ID for this home is 065168.

What these numbers do not say

Fines can be appealed and reduced. The amount shown is what CMS had recorded as of this release. Medicare’s penalties file covers a rolling window of the last few years rather than a home’s whole history, so this is what Medicare publishes today and not everything this home has ever been fined. The year beside the figure above is the earliest fine Medicare still lists for it.

The level of care residents here are expected to need, and the gap, are not Medicare figures. We work them out from this home’s own Medicare case-mix score using the published CASE formula (Harrington and others, Journal of the American Geriatrics Society, 2025). It is a research benchmark, not a legal limit.

Inspection findings are recorded by state inspectors on behalf of Medicare. Staffing hours come from payroll records the home files with Medicare, and Medicare audits a sample of them. Star ratings partly reflect quality measures the home reports about itself, which is why we show inspections and staffing separately rather than only the star.